13 Nov
2018

Verifone VX520 Quick Reference Quide

By: fradmin
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CREDIT
Sale:Process a Credit Card sale
  • Sale Amount
  • Insert/Swipe
  • Enter Cashback amount (EMV on Verifone)
  • Select Credit or Debit (Swiped card only)
  • Amount Confirmation

Return: Process a Credit Card return

  • Press More Hot Key (#1 on key guide) and Selct Return
  • Return Amount
  • Insert/Swipe
  • Amount Confirmation

Void: Process a Credit Card void

  • Press Menu (#2 on key guide) and select CRDBEBT (using #8 key Guide) then select Void Transaction (using #2 on key guide).
  • Select search Criteria (navigate using #2 and #3 on key guide)
  • Select Transaction
  • Enter

PreAuth: Authorization only providing an approval but the card is not charged until asses to the batch (PostAuth/Force)

  • Press more Hot Key (#1 on key guide) and select PreAuth
  • PreAuth Amount
  • Insert/Swipe
  • Amount Confirmation

PostAuth: Finalization of a pre-authorized transaction or force an authorized transaction

  • Press more Hot Key(#1 on key guide) and select PostAuth
  • PostAuth Amount
  • Insert/Swipe
  • Enter Approval #
  • Enter Reference # if against a PreAuth – Skip if forcing a transaction
  • Amount Confirmation

Debit
Sale:Process a Debit Card sale

  • Sale Amount
  • Insert/Swipe (On Swipe/Insert the user will get a prompt, choose using #9 and #10 on key guide)
  • Amount Confirmation

Sale w/ Cashback: Process a Debit Card Sale and get Cashback

  • Sale Amount
  • Swipe (Swipe only, Do Not insert, choose MagStripe yes)
  • choose Debit
  • Select Cashback Amount
  • Amount Confirmation
  • Enter PIN

EBT
EBT Food Sale: Process an EBT Food Stamp Sale Transaction

  • Press More Hot Key (#1 on key guide) and select EBT
  • Choose EBT food
  • Enter Sale Amount
  • Swipe/Key Card
  • Enter Pin on PinPad ( Enternal PinPad)
  • Confirm amount

EBT Food Return: Process an EBT Food Stamp Return transaction

  • Press More Hot Key (#1 on key guide) and select EBT
  • Choose EBT food
  • Press More Hot Key and select Return
  • Enter Return Amount
  • Amount Confirmation
  • Swipe/Key Card
  • Enter Pin on PinPad ( Enternal PinPad)
  • Confirm amount

EBT Food Void: Process an EBT Food Stamp Void transaction

  • Press More Hot Key (#1 on key guide) and select EBT
  • Choose EBT food
  • Press More Hot Key and select Void
  • Swipe/Key Card
  • Choose transaction to void
  • Confirm amount

EBT Cash Sale: Process an EBT Cash Sale transaction

  • Press More Hot Key (#1 on key guide) and select EBT
  • Choose EBT Cash
  • Enter Sale Amount
  • Swipe/Key Card
  • Enter Pin on PinPad ( Enternal PinPad)
  • Confirm amount

EBT Cash Return: Process an EBT Cash Return transaction

  • Press More Hot Key (#1 on key guide) and select EBT
  • Choose EBT Cash
  • Press More Hot Key (#1 on key guide) and select Return
  • Enter Return Amount
  • Swipe/Key Card
  • Enter Pin on PinPad (Enternal PinPad)
  • Confirm amount

EBT Balance: Obtain an EBT Balance

  • Press More Hot Key (#1 on key guide) and select EBT
  • Choose EBT Balance (choose Food/Cash/Both)
  • Swipe/Key Card

EBT Voucher: Process an EBT Sale using a Voucher

  • Press More Hot Key (#1 on key guide) and select EBT
  • Choose EBT Voucher
  • Enter Voucher Sale Amount
  • Enter Voucher Sale Amount
  • Confirm amount

EBT Voucher Return: Process an EBT Return on a Voucher

  • Press More Hot Key (#1 on key guide) and select EBT
  • Press More Hot Key and Select Return
  • Enter Return Amount
  • Enter Account Number
  • Enter Approval Code
  • Enter Serial Number
  • Confirm and Select Yes

Gift & Loyalty
Sale/Redeem:Process a Gift or Loyalty sale/redeem transaction (for Loyalty press the GFLY Hot Key first #4 on Key Guide)

  • For Loyalty press GFLY (#4 on key guide)
  • Choose Loyalty or Gift
  • Sale/Redeem Amount (followed by enter tip for Restaurant)
  • Swipe/Key Card
  • Confirm Amount

Activate: Process a Gift/Loyalty Card Activation

  • Press More Hot Key (#1 on key guide) and select Activate
  • Activate Amount (For Loyalty Press GLFY key #4 and choose Loyalty)
  • Sale/Redeem Amount (followed by enter tip for Restaurant)
  • Swipe/Key Card
  • Amount Confirmation

Add Value: Adds a value to a Gift/Loyalty Card

  • Press More Hot Key (#1 on key guide) and select Add Value
  • Activate Amount (For Loyalty Press GLFY key #4 and choose Loyalty)
  • Swipe/Key Card
  • Amount Confirmation

Balance Inquiry: Used to inquire about the balance on a Gift/Loyalty Card

  • Press More Hot Key (#1 on key guide) and select Balance Inquiry
  • Choose between Gift and Loyalty
  • Swipe/Key Card

Reissue: Used to reissue a Gift/Layalty Card

  • Press More Hot Key (#1 on key guide) and select Reissue
  • Choose between Gift and Loyalty
  • Swipe/Key Card
  • Enter old card number

Void: Used to Void a previous Gift/Loyalty Transaction

  • Press More Hot Key (#1 on key guide) and select Void
  • Choose between Gift and Loyalty
  • Swipe/Key Card
  • Void transaction (select a transaction to void)
  • Confirm Amount

Deactivate: Used to Deactivate an existing Gift/Loyalty Card

  • Press More Hot Key (#1 on key guide) and select Deactivate
  • Choose between Gift and Loyalty
  • Swipe/Key Card

Tip:Used to Tip a Specific Amount

  • Press More Hot Key (#1 on key guide) and select Tip
  • Tip Amount (For Loyalty Press GLFY key #4 and choose Loyalty)
  • Swipe/Key Card
  • Amount Confirmation

Tip Edit: Local to terminal record (uploads during settelment)
By Server ID: Edit based on server

  • From Menu Hot Key (#2 on key guide) choose Cr/DB/EBT, then choose Tip Edit (to scroll use #2 & #3 on key guide)
  • Select Server I.D. option
  • Enter Server I.D.
  • Select Edit Hot Key
  • Key Amount and press Enter
  • Select Done

By Trans #: Edit based on Transaction number

  • From Menu Hot Key (#2 on key guide) choose Cr/DB/EBT, then choose Tip Edit (to scroll use #2 & #3 on key guide)
  • Select Transation # option
  • Enter Transaction #
  • Select Edit Hot Key
  • Key Amount and press Enter
  • Select Done

By Card#: Edit based on Card Number

  • From Menu Hot Key (#2 on key guide) choose Cr/DB/EBT, then choose Tip Edit (to scroll use #2 & #3 on key guide)
  • Select Card # option
  • Enter Card #
  • Select Edit Hot Key
  • Key Amount and press Enter
  • Select Done

By Card #: Edit based on Card Number

  • From Menu Hot Key (#2 on key guide) choose Cr/DB/EBT, then choose Tip Edit (to scroll use #2 & #3 on key guide)
  • Select Card # option
  • Enter Card #
  • Select Edit Hot Key
  • Key Amount and press Enter
  • Select Done

All Transactions: Edit every transaction

  • From Menu Hot Key (#2 on key guide) choose Cr/DB/EBT, then choose Tip Edit (to scroll use #2 & #3 on key guide)
  • Select All Transaction option
  • Select Transation to Edit
  • Select Edit Hot Key
  • Key Amount and press Enter
  • Select Done

REPORT
Sale: Process a Debit Card Sale

  • Detail by Transaction #: Print a terminal report listed by transaction #
  • Detailed by Brand: Print a terminal report listed by card brand
  • Detail by Transaction type: Print a terminal report listed by transaction type
  • Summary: Print a terminal summary report
  • Tip Detailed: Print a detailed tip report
  • Server Tip Detailed: Print a detailed tp report by server I.D.
  • Server Tip Summary: Print a summery tip report
  • Tab Open:Print a report of Open tabs
  • Tab Close: Print a report of Closed tabs
  • Tab All: Print a report of Open and Closed tabs